Legal

Cancellation Policy

This is a template, not legal advice. Adjust the policy to match how you actually operate.

Guest cancellation

• 7+ days before check-in: full refund, no questions asked.
• Within 7 days of check-in: 50% refund.
• No-show: no refund — the room was held for you.

How refunds work

Refunds go back to your original payment method via Stripe, usually within 5–10 business days. To cancel, reply to your confirmation email or write to hello@oaks.llc with your booking details.

If we cancel

If we have to cancel your stay (maintenance emergency, etc.), you get a full refund plus our help finding an alternative. It's rare, and we'll be straight with you about why.

Early departure

Leaving early doesn't trigger a refund for unused nights unless we agree otherwise — but ask, we're reasonable people.

Last updated: October 2026.